We respect your privacy

Cover-More Travel Insurance (“Cover-More”) is committed to protecting your privacy as per the Privacy Act 1988(Cth). This privacy policy describes how Cover-More collects, uses and discloses your personal information. This Statement of Privacy applies to the Travelsure website www.travelsure.com.au owned by Cover-More and governs data collection and usage. By using the Travelsure website, you consent to the data practices described in this statement.

Personal information we collect

Cover-More may collect and store information provided by you when you use our website for the purpose of providing insurance services to you.

The information we typically collect may include your name, address, contact details, age, gender, declared medical conditions or other information which identifies you personally (“Personal Information”).

Collection of non personally identifiable information

Cover-More may collect non-personally identifiable information such as the type of your browser, operating system, domain name, IP address, access times, referring website addresses and pageviews. Our Internet Service Provider (“ISP”) automatically identifies your computer by its IP address. When you visit pages on our website, our ISP may log your IP address. We do not link IP addresses to any personally identifiable information. Your IP address is used to gather broad demographic information only. A User Transaction ID is created each time you enter our Site. This ID is used to keep track of your order and other requests.

Purpose of Collection

Cover-More does not rent, sell or lease its customer lists to third parties. We will only collect personal information necessary to evaluate your application or any subsequent change in the insurance provided, to administer your insurance policy, and to respond to any claim you may make. If you choose not to provide the information we request, we may not be able to evaluate Your application or process Your claim.

How We Use Your Information

• We will only use your information for the purposes you would reasonably expect. Below are some examples of how we use your information, when we disclose relevant information to third parties and/or when we may obtain information about you.
• Emergency assistance providers, health professionals, travel service providers, repairers and suppliers to respond to medical and other events covered by the insurance.
• Family members in the event of medical emergency.
• Customer survey businesses, so we may measure and improve our services.
• Co-insured on the policy, so we may confirm details of the insurance.
• Assessors, investigators, witnesses, medical practitioners and professional advisers to investigate or assess Your claim
• Record management and storage businesses, so we may retain records necessary for Our business.
• Communication businesses to send emails.
• Trusted partners to perform statistical analysis.
• To enhance our services to our website visitors and to make each visit as helpful as possible.
• To arrange and manage your travel insurance.
• To evaluate, manage and process a claim.

Cover-More will not release any of your Personal Information except as described in this privacy policy. We may also use or disclose your Personal Information where we are authorised or required by law.

All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information.

Marketing and communications

From time to time, Cover-More may use your Personal Information to send you information on our various products, services and any offers which we may be promoting or special announcements which we think may be of interest to you. These communications are typically made via email, telephone, SMS, or post. If you do not wish us to use your Personal Information for this reason or if at any time you wish us to stop doing so, please inform us by contacting us.

Cookies

This website uses cookies. A cookie is a small text file that is sent to your computer or mobile phone browser and is stored on your hard drive. There are two types of cookies: a persistent cookie and a session cookie. A session cookie is temporary - When you exit your browser session this cookie is automatically deleted. This is why you have to log on again every time you revisit the site. Persistent cookies are used by your web browser when you visit our website again.

We use both of these types of cookies to record information about your online behaviour and allow us to tailor the website to your preferences. You are free to disable cookies if your web browser permits, but if cookies are deleted, certain website functions may be impaired.

This website uses cookies and log file information eg. IP address to track user activity in order to improve website usability and to research the performance and effectiveness of marketing activities.

Security

When you buy a policy through this Site your credit card details are encrypted by world class SSL technology from Thawte, a wholly owned subsidiary of Symantec Corporation. Thawte’s SSL encryption is regarded as one of the strongest available enabling up to 256 bit encryption for over 99% of internet users. In your internet browser web address bar look out for the security indicator - The “s” in https tells you that you’re on a SSL secure webpage.

Cover-More has security measures in place to provide protection against the loss, misuse and alteration of your Personal Information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, Cover-More cannot warrant or ensure the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we will use our reasonable efforts to ensure its security on our systems.

Business partners and professional visitors requesting access to specialised content areas on our website are required to provide identifying information for verification purposes.

When you give personal information to Cover-More, that information may be sent electronically to servers outside of the country where you originally entered that information. In addition, that information may be used, stored and processed outside of the country where you entered that information. Whenever Cover-More handles your Personal Information, we ensure that your Personal Information is treated securely and in accordance with this privacy policy.

Ultimately, you are solely responsible for maintaining the secrecy of passwords which may be issued to you and/or any account information. Please be careful and responsible whenever you are online.

Changes to this Privacy Policy

We may amend this privacy policy from time to time by posting the amended version on our website. We suggest that you visit our website regularly to keep up to date with any changes.

Access to your information

You can request access to your Personal Information in most cases without restriction or charge. You can ask us to correct any errors in the information we hold. You can also access our complaint process if you are concerned about how we treat your personal information. We will provide you with access to your Personal Information unless we are legally authorised to refuse your request.

Contact us

If you have any questions about this privacy policy, our information handling practices in general or if you would like access to your Personal Information, you can contact us by emailing enquiries@covermore.com.au, calling 1300 72 88 22 or by writing to Private Bag 913, North Sydney, NSW 2059 Australia.